20th May 2018

By Andrew Leatherland, Contact Centre Product Manager at GCI.

A recent Frost & Sullivan survey of almost 2,000 IT decision makers globally reveals that 90% of companies have deployed at least some of their Enterprise IT applications in the Cloud; in fact, the largest has moved as much as 50% of their business applications off their premises. So why are companies looking to the Cloud to create an extraordinary customer journey? There are many reasons, but the key ones we experience are speed of deployment, moving to an Operational versus Capital Expenditure model, simple scalability, greater flexibility, easier management and support, and the ability to access new applications, features and functions as soon as they are needed.