31st August 2017

Enghouse contact centre and Skype for Business deployment changes the way that trade union collaborates and communicates with members and each other

31st October 2017 London, UK: GCI has announced it has completed the roll out of a cutting-edge contact centre at Prospect Union. Based on Enghouse Interactive Communications Centre (EICC), it means that 25 staff can be assigned to a virtual contact centre to help 141,000 members as and when needed. It replaces a system of regional help desks and Prospect Union expects to make time efficiencies of 20 per cent as well as help more members, more quickly as a result.