About the Role

The Sales Support Executive is responsible for supporting the sales team by providing support on quotations, correspondence, renewals of services, orders and billing queries.

The Sales Support Executive may also be requested to support on key campaigns or marketing activities.

Key Responsibility

  • Processing quotations
  • Processing orders
  • Correspondence to customers with key updates
  • Maintain SLA’s and OLA’s using ticket queues in Autotask
  • Answering phone calls
  • Support Sales teams on larger bids with administrative assistance

Knowledge Required

  • Understanding of GCI business units
  • Knowledge of how to use and maintain Autotask
  • Accuracy and attention to detail
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills

Operational Effectiveness

  • Managing the correspondence between the sales team and GCI’s customers
  • Maintaining communication between GCI and the customer
  • Maintaining internal communication between Projects, Queries, Finance and Pre-sales

Qualifications/Experience

Essential

  • GCSE English and Maths to C grade and above

Beneficial

  • Business Administrative Apprenticeship or similar

Personal Skills

  • Good customer care skills
  • Good written and verbal English
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills

Mandatory Key Competencies

Professional Standards

  • Promotes openness and transparency to create and maintain an environment of trust. Encourages challenge and feedback
  • Promotes fairness and equality in the workplace and maintains high standards both personally and in others.
  • Supports colleagues in their work to the best of their abilities, skills, knowledge and experience.

#GCIGO

  • Is loyal and committed to GCI, promotes a positive, realise image of GCI to colleagues and the public

Key Competency Area

Autotask Admin – Maintaining internal OLA’s to achieve SLA’s for customer
Reporting – To provide reporting efficiently and with accuracy
CRM Maintenance – Maintain CRM at all times in conjunction with the Account Manager

Security Responsibility

Act in accordance with GCIs corporate security standards.

  • IS Security Policy
  • HR Security Policy

Benefits:

  • 22 days’ holiday, rising to 25 days with length of service
  • Westfield Health cash plan
  • Performance-based bonus
  • Childcare Vouchers
  • Retail discount scheme
  • Monthly employee recognition scheme
  • Life Assurance

Sales Support Executive

UK wide

Please attach your updated resume

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