About the Role:

The Sales Support Manager is responsible for driving effectiveness of the Sales Support function.  Supporting the team on complex bids, proposals or queries. By utilising Autotask and the reporting function, the Sales Support Manager will also be responsible for maintain a defined set of KPI’s and Sla’s.

The Sales Support Manager may also be requested to support on larger bids or opportunities to assist the account manager and pre-sales with producing proposals or quotations.

Key Responsibility Areas

  • Manage the performance of the overall Sales Support function
  • Correspondence to customers with key updates
  • Act as an internal escalation point
  • Maintain SLA’s and OLA’s using ticket queues in Autotask
  • Answering phone calls
  • Support Sales teams on larger bids with administrative assistance

Knowledge

  • Understanding of GCI business units
  • Knowledge of how to use and maintain Autotask
  • Accuracy and attention to detail
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team

Operational Effectiveness

  • Managing the correspondence between the sales team and GCI’s customers
  • Maintaining communication between GCI and the customer
  • Maintaining internal communication between Projects, Queries, Finance and Pre-sales
    Qualifications/Experience

Essential

  • GCSE English and Maths to C grade and above
  • 3 + years of experience within a sales function or similar administrative function

Beneficial

  • University Degree or similar vocational experience

Personal Skills

  • Good customer care skills
  • Good written and verbal English
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills

Mandatory Key Competencies

Professional Standards

  • Promotes openness and transparency to create and maintain an environment of trust.  Encourages challenge and feedback
  • Promotes fairness and equality in the workplace and maintains high standards both personally and in others.
  • Supports colleagues in their work to the best of their abilities, skills, knowledge and experience.

#GCIGO

  • Is loyal and committed to GCI, promotes a positive, realise image of GCI to colleagues and the public

Key Competency Area

Autotask Admin – Maintaining internal OLA’s to achieve SLA’s for customer
Reporting – To provide reporting efficiently and with accuracy
CRM Maintenance – Maintain CRM at all times in conjunction with the Account Manager
Team Management – Manage local and remote team members

Security Responsibility

Act in accordance with GCIs corporate security standards.

  • IS Security Policy
  • HR Security Policy

Benefits:

  • 22 days’ holiday, rising to 25 days with length of service
  • Westfield Health cash plan
  • Performance-based bonus
  • Childcare Vouchers
  • Retail discount scheme
  • Monthly employee recognition scheme
  • Life Assurance

Sales Support Manager

UK wide

Please attach your updated resume

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