About the Role:

The primary role of the Senior Data Consultant is to build a centre of excellence for our Data solutions. Technical Consultants are required to offer data expertise to external customers as well as GCI Systems Support Specialists, Field Engineers and Pre-Sales Team.

Key Responsibilities:

  • Design, implement and support all GCI data solutions across multiple vendors.
  • Provide customer training on data products and applications.
  • Provide internal training and mentoring to increase skills \ knowledge across teams and enable GCI to deliver and support all data solutions.
  • Lead 3rd parties in implementation and support where required.
  • Provide escalation for out of hours’ support.
  • Must acquire and maintain an expert level of product and technical knowledge and be fully conversant on Alcatel product range
  • Build relationships with strategic 3rd parties.

Job Knowledge:

  • Experience/knowledge on Alcatel Lucent data and wireless products
  • Experience/knowledge on non-Alcatel Lucent data and wireless products
  • Experience of designing / documenting data solutions in conjunction with customer requirements.
  • Experience of delivering bespoke training to customers designed around the installed solution
  • Full knowledge and high level of technical understanding of Alcatel Lucent product range.

Personal skills:

  • GCSE’s in English Language and Mathematics (or equivalent).
  • Excellent verbal communication skills to include good presentation skills.
  • Highly accurate with a good attention to detail.
  • Organised, good time management
  • Excellent IT skills
  • Must be able to demonstrate good interpersonal skills
  • Excellent communications skills to deal with a wide variety of people with the ability to motivate and influence at all levels and deal with external customers with ease.
  • Positive attitude, enthusiastic and flexible approach to work
  • Strong commitment to customer service excellence and sensitivity to ever changing customer and business requirements
  • Team player
  • OND / HNC or equivalent in telecommunications engineering (desirable)

In return GCI can offer you a competitive salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.

Senior Data Consultant

Home or any GCI office

Please attach your updated resume

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