Can AI finally break the stranglehold that the phone has for more complex customer queries?

  • Blog
18th January 2018
By Andrew Leatherland – UC Product Manager at GCI. You might think that in a…
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SMS – Past, Present and Future

  • Blog
17th January 2018
By Scott Threlfall, Head of Messaging & Nigel Broomhall, Product Manager, GCI. In the final…
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Back to the Future: taking a look at our underground datacentre

  • Blog
11th January 2018
By James Bradford – Datacentre Operations Manager at GCI. Estimated to date back as far as…
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The tenant as a customer

  • Blog
21st December 2017
By Peter Watson – Senior Solutions Consultant, Housing at GCI The UK housing market crisis has…
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We’re Still Available 24/7 Over Christmas

  • Blog
18th December 2017
As we all begin to prepare for Christmas and with snow and sub-zero temperatures already…
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Inspiring the next generation: GCI and our Kids in Technology programme

  • Blog
29th November 2017
With the British Chambers of Commerce warning that 75 per cent of businesses are facing…
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Does SD-WAN have the potential to kill off MPLS?

  • Blog
29th November 2017
By Gurvinder Bansel – Product Manager for Network and IT Services at GCI. With a…
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How Can My Business Keep Pace with Data Mobility Changes?

  • Blog
24th November 2017
By Andrew Wild – Cloud Product Manager at GCI. Not even twenty years ago, nearly…
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Why Unified Communications Should Be Tailor-Made for Today’s Businesses

  • Blog
20th November 2017
By Naeem Azam – Unified Communications Product Manager at GCI. It is very evident that…
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GCI at Future Decoded: what you may have missed….

  • Blog
13th November 2017
On the 31st October and 1st November GCI were Headline Sponsors at Future Decoded –…
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Skype for Business – A Millennial’s Take

  • Blog
23rd October 2017
By Daniel Bruce, Digital Marketing Executive at GCI. By 2030, “Millennials” (generally defined as individuals…
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The changing face of the Contact Centre

  • Blog
20th October 2017
By Andrew Leatherland, UC Product Manager at GCI. Contact Centres have been in our life…
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