What is Skype Operations Framework (SOF)?

The Skype Operations Framework (SOF) is a Microsoft program that provides a comprehensive guide and toolset for implementing and managing a reliable cost-effective communications service based on Skype for Business. It covers the entire customer lifecycle from evaluation, planning, deployment, adoption and operations to ensure you maximize the value of your Skype for Business investment.

Skype Operations Framework Logo

GCI’s Managed Cloud PBX Service

GCI’s Managed Cloud PBX service provides you with the support of a highly skilled, always available IT Department at a reduction in cost and overheads. Having access to a highly qualified team that maintains and supports your Office 365 applications will free up internal resource, enabling you to focus on your core business. Included in GCI’s Managed Cloud PBX offer is access to a managed support web portal, telephone and e-mail, delivering the very best level of support, all backed by our industry leading Service Level Agreements (SLAs).

GCI’s Managed Cloud PBX PSTN Bundles

With GCI’s Managed Cloud PBX PSTN users can make calls to and receive calls from people inside and outside of the organisation, directly from Office 365. Users can make voice calls across all Skype for Business devices, including VoIP phones, PCs, and mobile devices. You can also can control your calls through mute/unmute, hold/resume, call transfers and call forwarding features. GCI’s Managed Cloud PBX PSTN bundles are offered at a fixed monthly fee which unifies predictability and value to compliment your Office Cloud PBX communication experience. Connect users wherever they arewith full calling capabilities in Skype for Business. Users can make or receive local, national, mobile and international calls.


Watch a Video

Wondering how the new Skype for Business Cloud PBX offerings can fit within your business? We’ve put together 2 videos for you that simplify Cloud PBX and help you identify the benefits to your organisation:

Webinar Recording: Cloud PBX Made Simple from GCI

Quick Overview: Cloud PBX Made Simple


Case Study: The Duke of Edinburgh International Award

Reflects GCI’s deployment of Microsoft Services for the globally respected Duke of Edinburgh’s Award Scheme. Captures the transformational impact to the organisation.

Case Study: Fieldfisher

Reflects GCI’s deployment of Skype Services to support Agile Working for Fieldfisher, one of the UK’s leading Law Firms. Captures UK and European deployments.

Case Study: South Cambridgeshire District Council

Reflects GCI’s deployment of Office 365 for the South Cambridgeshire District Council.

Read full case study here

Case Study: University of London

Reflects GCI’s deployment of Skype to the University of London, supporting 1,600 staff and 60,000 students.

Read full case study here


Case Study: Leeds Trinity University

Reflects GCI’s deployment of Skype for Business for Leeds Trinity University and transformation from legacy PBX to Cloud UC solution.

Read full case study here



Case Study: Rochdale Metropolitan Borough Council

Reflects GCI’s deployment of Skype for Business for Rochdale Council. Deployment supported the Council’s efficiency planning mandate.

Read full case study here


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