Corporate Video update from GCI

GCI is one of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments.

Our local presence and national reach connects busy lives with industry leading services and solutions. Take a look at what this means for you and your business, and how GCI can enable you to work smarter.

Our history

Our customers span multiple sectors and range from single office organisations to those with more than 700 sites. Throughout its 16-year history, GCI’s aim has been to build something special – a progressive organisation with a well invested service delivery infrastructure, empowered staff, and the overarching goal of helping businesses transition from legacy technology environments to ‘benefit rich’ new world options.

Against that backdrop, GCI has steadily shaped its operation around providing sure-footed technical guidance – and to solving key business challenges. These include the need to support an increasingly mobile workforce; the requirement to provide well engineered disaster recovery and business continuity solutions in a progressively uncertain world; the imperative to provide robust security and compliance solutions ahead of changing legislation; the need to support ‘applications anywhere’ in our frenetic 24/7 business landscape; and the requirement to leverage existing technology investments via hybrid environments where appropriate – including hybrid cloud.

To facilitate this, GCI has developed a consultative approach, delivered within the spirit of partnership, and underpinned by the traditional values of decency, honesty and integrity.

The aim is simple – GCI strives to earn its customers’ trust by understanding their business goals and then making technology recommendations to help them meet and exceed those objectives.

Now, almost two decades into its journey, GCI has completed more than 30,000 technology projects, gained multiple awards, achieved some notable industry firsts and developed a distinguished portfolio comprising network, voice, unified communications, mobile working, compliance and cloud services & solutions. It is ISO 27001, 14001 and 9001 accredited and holds multiple gold, silver and platinum vendor certifications – including 4 golds for Microsoft alone. As a measure of its success, GCI has 120,000 Skype for Business seats and is one of a tiny handful of service providers with its own Level 1 Payment Card Security Platform. But the sincerest reflection of GCI’s capability is expressed in the words and actions of its customers via its case studies, testimonials and by repeat business. These are aspects that GCI is proud of and humbled by. 

Our Mission

To support GCIs growth plans we have adopted a culture of personable and face to face communications, based on the principle that our customers know us personally and in turn have the confidence to leave the beating heart of their company in our safe hands.

Our scope and a capacity to deliver means that we are a real force in the industry, but where we stand out is in our ability to manage relationships on a personal basis, many of our customers don’t realise the true capacity of GCI because of this, but it’s something we strive to maintain, ‘we are small enough to listen but big enough to make a difference.’

GCI delivers the best quality service to its clients, this does not necessarily mean it is the cheapest but it is the best. We know that we need to deliver it right first time and this is the ethos we live by at GCI.

The success of GCI is not just dependent on technical expertise, but the ability of individuals to work together to make our ‘one stop ICT shop’ happen for customers. Our people are praised for their ability to work in partnership and as part of a team to deliver every single time, often in challenging circumstances. Trust, support and transparency are crucial to making things happen at GCI. Mutual respect and integrity shape our internal and external partnerships.

Our philosophy starts and ends with our customers. We want to provide you with the best service we can; whether we are acting as part of an IT department, or taking sole responsibility for all ICT needs, we are determined to provide any business with an unparalleled service because if our clients business isn’t operating at maximum strength, then we haven’t done our job properly.

Our team is incredibly friendly and accommodating and our services are second to none in the industry. Our partnerships have allowed us to offer the most beneficial service whilst being competitively priced, and we pride ourselves on being small enough to care but big enough to be effective.

We pledge to work with our clients to deliver the right infrastructure for any business need.

Our Values

Innovation

Our role is to deliver the most appropriate, up-to-date and best of breed products that are reliable, secure yet budget-conscious. Our people strive to always be the best creatively and to do things differently to the competition. Our entrepreneurial attitude to emerging products and processes keeps us and our customers ahead of ICT change.

Dependability & Trust

Accountability for our actions is what drives GCI forward. We are passionate about our service levels, taking responsibility for our customer’s businesses and ensuring things happen. Our people have a clear sense of responsibility for their customer accounts; they care, are strong-willed yet fun for our clients and partners to do business with. Our focus on service means we will always reach decisions which are unique to our customer—they’re logical, informed and will meet or exceed expectations to encourage personal and enduring partnerships.

Teamwork & Partnerships

The success of GCI is not just dependent on technical expertise, but the ability of individuals to work together to make our ‘one stop ICT shop’ happen for customers. Our people are praised for their ability to work in partnership and as part of a team to deliver every single time, often in challenging circumstances. Trust, support and transparency are crucial to making things happen at GCI. Mutual respect and integrity shape our internal and external partnerships. 

People & Passion

Employing over 230 people, GCI is very much a people business and believes in being the best employer we can be, and our people are passionate about what they do in terms of our business, its customers and their own personal career goals. We enthuse a culture of passion towards helping our colleagues maximise their potential and grow to their own personal best, which results in us attracting the cream of the industry to work with us. A dedicated, expert team of people are GCIs most important asset.