Hosted Inbound Telephony
GCI Com’s hosted inbound telephony solutions allows your customers to benefit from immediate service through interactive self service applications, mobile marketing solutions and sophisticated call routing and control services. These key offerings will help you reduce your overheads, develop new revenue streams, and improve quality of customer service ensuring you maximise every opportunity with your customers.
Hosted applications and transactional based pricing offers low entry cost and low risk with no capital investment in infrastructure or skills. Delivered utilising our hosted infrastructure, built within our Tier2 carrier-grade resilient network alongside our in house Pre-Sales and development expertise, GCI Com provides bespoke industry leading solutions backed up by exceptional support.
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Hosted and Self-Service IVR Applications Increase your organisations operational efficiency and reduce cost by automating tasks traditionally done by Agents. Call distribution to the correct teams/departments, data capture, order processing and account access – all possible through bespoke automated applications. |
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Utilise the latest technologies in speech recognition from GCI Com to increase the efficiency of your call handling, engage your customers and provide higher levels of service to your customers. |
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Recording solutions to allow you to understand your call centre operations and provide legal and security benefits for your business. Routing and control solutions ensure that your call queues are handled efficiently and customers reach the right person or team every time. |
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Marketing and Personal Numbers Whether it’s a Freephone (0800, 0808) or Revenue Generating (070x, 084x, 087x, 090x) number, Non Geographic Numbers and Personal Numbers can help provide a better service to your customers through use of memorable contact numbers at a cost-effective price point |
