Hosted and Self Service IVR Applications

Automated Telephony Solutions

Automated telephony can help increase the efficiency and operational costs of your call centre by delivering services that once could only be achieved by agents. Our automated services provide a fluid call experience to enhance customer service. GCI Com’s automated services include:

Call centre filtering – verifying and filtering callers enhance efficiency by removing the first level of administration.

Self service – Speech applications processing administration enquiries such as order status or store location frees up agents to deal with important transactions.

Smart Competitions and Winner Selection – Our customisable voice-based Smart Competitions system enable callers to follow a list of instructions to provide their answer and leave their details. Winners are chosen by GCI Com’s fully compliant solution which randomly selects completion winners from all competition entry channels.

Campaign Manager – GCI Com’s automated dialling solution allows businesses that run mass outbound dialling campaigns to set up and manage their own campaigns without the need for special programming skills.

Automated surveys – Our advanced speech application executes large scale surveys at a fraction of the cost of using agents by playing an interactive scripted survey back to the caller. Responses are turned into text and GCI Com provides real time updates and statistics for your survey.
 

Hosted and Self Service Business Efficiency Solutions

Use GCI Com’s services to increase the efficiency of your business operations.

Conferencing – A simple conferencing solution for up to 32 people, where each attendee pays a pre-agreed fee for the low cost 0871 line. The chairperson self provisions a PIN from GCI Com and then provides this to participants along with the time slot and number.

Virtual Switchboard – Any business can have the look and feel of a larger organisation with the virtual switchboard directing inbound calls to any employee across the globe whether they are using IP, fixed line or mobile phones. Voicemail, out of office features and the re-routing of priority calls can be managed remotely always giving you access to your virtual switchboard.

FAX2Email – By using a GCI Com 0871 number as your fax number your faxes will be converted into a TIFF file and emailed to you giving you secure access to your fax wherever you have email.
 

Mobile Marketing

Mobile marketing is growing and with over 71million handsets in the UK the adoption provides an organisation another communication channel to reach their customers with and ultimately provide services through. GCI Com has experience in developing PhonepayPlus and Ofcom compliant mobile campaigns that reach thousands of end users simultaneously.

Premium Rate SMS – Allow your customers to purchase your products such as ringtones and betting tips using our Mobile Originated (MO) or Mobile Terminated (MT) billing services. Our premium rate short codes allow you to generate revenue and our real time statistics provide valuable information on the performance of your campaign.

SMS Broadcast – Simultaneously text your customer list to generate sales leads and gain subscribers. Our secure web interface allows you to manage your SMS lists. We can integrate pictures and single use vouchers into your campaign to boost response and record responses to your short codes and retain all information real-time.

Txt-2-Screen – Txt -2-Screen allows another level of audience participation establishing dialogue with viewers and listeners by aggregating incoming texts to you on a single server and displaying them as email to be reviewed, edited and deleted.