Speech Recognition Systems
Call Centres are often treated as a cost centre, many have targets and have their performance constantly monitored. It is important that the Call Centre Manager gets the most out of the contact centre and the Agents.
Speech recognition can be used to significantly increase the operational efficiency of any contact centre operation by providing an element of automated call handling, reducing the time Agents need to be on calls, freeing-up those Agents to handle critical calls that cannot be automated. This can increase the output of your call centre, reduce the number of staff needed – therefore reducing the cost of your call centre operation.
GCI Com customers have implemented speech recognition technology for numerous applications such as Name & Address Verification, Data Capture, Postcode Locations Services, Voice Biometric Integration, Order Tracking and Retail Transactions Processing including credit card payments, account access and more.
GCI Com will understand your requirements and develop a speech recognition application to deliver optimised results for your call centre. To see our other solutions that can be integrated with voice recognition please see our Automated Telephony page.
Do you have an enquiry about Speech Recognition Systems contact us using our quick contact form.
