Support and Maintenance Services
Customer service is key to winning and retaining customers. This is why all services that GCI Com provide to our customers receive the highest level of support from initial engagement and discussion of requirements through to the ongoing support of the solution we have provided to you.
As we understand that all customers and solutions are different we ensure that we understand your requirements for the delivery and support of your solutions.
Solution Design
Every solution, whether it be for your businesses line rental and minutes requirement, the corporate network or inbound call handling, requires a different level of complexity and management. GCI Com fully understands this and therefore design bespoke solutions around our customers’ individual requirements.
This technical design and pre sale understanding of your needs is provided by our dedicated Pre Sales technical specialists. Factors that can affect solutions such as number of users, applications or budget vary across every business. These are understood before a solution is designed to meet your business goals not only for today but also for the future. This ensures every GCI Com customers gets the right solution every time.
Project Management
The transition from one solution to another can cause pain for businesses, however over years of delivering high telecommunications solutions means that we understand how to manage projects to reduce this pain.
You will receive efficient and methodical Project Management from GCI Com from our Prince II accredited Project Managers who have experience in delivering projects large and small. We ensure that defined lines of responsibility are drawn and adhere to strict customer sign off procedures ensuring your solution gets rolled out to your satisfaction.
Customer Service and Support
GCI Com have flexible support options depending on the level of support you need whether that is 8x5 email support or 24x7x365 telephone support with on site engineering. Either way our support services utilise the latest ITIL ticketing and fault resolution practises to ensure responsive support for our customers.
Key to our support is:
- GCI Com’s 24x7x365 ITIL Customer Support Centre and ticketing tools
- GCI Com’s industry leading network monitoring and fault diagnostic tools
- GCI Com’s in house national engineering resource and stock holding
To find out more about any of GCI Com’s telecommunications services contact us using our quick contact enquiry form.
