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What is Call Routing?

Increasing operational efficiency & resilience

Control the routing of inbound voice traffic with GCI’s Web Enabled Routing (WER) and Interactive Voice Response (IVR) service.

WER provides the online ability to control the destination of inbound geographic or non-geographic numbers. Add a list of destinations to increase resilience and contact success for you inbound enquiries.

Add IVR functionality to allow customers to self-serve or authenticate without the need to speak to an agent or to route calls to the most appropriate resource to deal with the enquiries.