Hosted Solutions

  • Hosted UC - delivered by unifying voice, instant messaging and web, audio and video conferencing into a new, connected communications experience. Unified communications solutions deliver complete presence, instant messaging, conferencing and enterprise voice capabilities through a single, easy-to-use interface that is consistent across PC, browser and mobile device.
  • Hosted Microsoft Lync - Hosted Lync, from Microsoft and GCI, is a cloud-based business communications service delivered from our UK datacentres over the GCI carrier class MPLS network. The hosted solution provides business class telephony, unified messaging, web conferencing, video conferencing, mobile integration and more from a single unified client, Microsoft Lync.  The platform includes:
    • Telephone Calls
    • Instant Messaging
    • Web, Video and Audio Conferencing
    • Presence
    • Online Meetings
    • Unified Messaging
    • Unified Communications
    • Lync Mobile (iPhone, iPad, Android)
  • Hosted IP Telephony (Hosted Voice) - GCI can really reduce your telephony costs with our fully hosted VoIP solution which runs on top of our Tier 1 Carrier Grade MPLS network. There is no need to install expensive PBX technology and our SIP trunks (the IP plumbing used to deliver your calls) provide high quality calls which can be delivered ‘on net’ at no cost. Using our extensive data networking experience, GCI is uniquely positioned to deliver mission critical VoIP solutions from our three datacentres across our network. Hosted VoIP can grow with your business and there is no capex overhead as hosted voice is managed and maintained by our experienced voice and data engineers. 
  • Managed Contact Centre - a “pay as you grow” solution which provides full features and functionality delivered from the GCI cloud platform. With no capex and a full set of features, the GCI hosted platform can greatly reduce the cost per call and can deliver high levels of scalability for your contact centre needs. This solution can include a fully hosted unified communications solution to really give your contact centre a clear market differentiator and increased efficiency and customer service.
  • 2 Factor Authentication - GCI can provide a fully hosted 2 factor authentication solution utilising voice biometrics, speech recognition and device identification to provide a secure multi-channel authentication solution. This solution can work in conjunction with hosted telephony or hosted contact centre to provide high levels of security for access to products, services, data, networks and even physical premises