- Voice Biometric Solutions - voice biometrics uses two unique traits of our voices, the behavioural element and the physical element, to produce a unique voiceprint which can be used to identify and verify an individual’s identity. Voice biometrics is perfectly suited to mobile and landline telephony and can reduce dramatically the time taken to verify identity in a contact centre environment reducing agent call time and improving the customer experience and satisfaction levels.
- 2 Factor Authentication - the GCI 2 factor authentication solution utilising voice biometrics, speech recognition and device identification to provide a secure multi-channel authentication solution. This solution can work in conjunction with hosted telephony or hosted contact centre to provide high levels of security for access to products, services, data, networks and even physical premises.
- Identity & Verification (ID&V) - we can deliver bespoke ID&V solutions using our carrier grade telephony platforms, speech recognition and voice biometrics to provide a fully integrated solution which can improve security, increase contact centre efficiency and improve the customer experience.