Using combinations of IVR, speech recognition and biometrics GCI can deliver innovative voice enable applications on top of carrier class Tier One voice network and fully redundant, highly available voice platforms. These applications can provide process automation and cost reduction, introduce innovation and new services and improve mobility and access for your customers and employees.
- Custom IVR - building on our carrier class network and our highly resilient hosted IVR platform, we can develop innovative IVR applications to improve your user experience. We have extensive experience in designing voice interfaces and producing user friendly call flows and applications which enhance your customer interaction.
- Speech Recognition - we can integrate speech recognition solutions to direct calls, identify requests, collect data and information to reduce the burden on contact centre staff and produce a really interactive experience for your customers and colleagues.
- Business Process Automation - by delivering automated services using integrated voice enabled solutions, GCI can reduce the burden on your contact centre by removing repetitive tasks and allow customers and users to serve themselves.
Using voice technology to identify individuals is an obvious addition to the security solutions available in the marketplace. The continued growth in the use of mobile phones, contact centres and auto-mation, makes voice biometrics the obvious solution to identity in a highly mobile environment