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What is Skype for Business?

Work anywhere, achieve more with enhanced communication and collaboration

Skype for Business provides organisations with real-time productivity tools that enable teams to work virtually anywhere, on any device. Combining instant messaging, presence and conferencing, with full enterprise voice, Skype for Business from GCI can replace PBX telephony, in one easy-to-use interface. All delivered by an expert team that have already deployed over 180,000 seats across both the corporate and public sectors.

Skype for Business from GCI

Our clients tell us we offer the best unified communications solutions in the UK with:

  • The most complete product offering that combines Skype for Business functionality with full PSTN capability (including European telephony and global in-country conferencing), call recording, and contact centre
  • Service guaranteed through financially backed SLA’s with up to 99.99% availability and dual site redundancy
  • Ease of engagement with an Ofcom-regulated telco that offers unified billing for calls and systems plus number porting and set-up
  • UK data sovereignty through a UK business operating UK data centres with 24/7 UK support
  • Making the complex simple through cloud migration consultancy supported by trials and proof of concepts
  • The confidence of working with an award winning Microsoft Gold Partner

Contact Centre

GCI has integrated all the tools that a contact centre needs to maximise the benefits of Skype for Business. It allows agents to optimise communications across all channels, so they can make the most of each business opportunity. Many contact centres can see the benefits of deploying Skype for Business but need to ensure that this can be combined with effective first call resolution, minimising call abandonment rates and maximising customer satisfaction.

Contact Centre from GCI enables our clients to:

  • Answer more calls in less time, increasing productivity
  • Offer customers their choice of communication method
  • Achieve first contact resolution through intelligent routing
  • Reduce abandonment rates, queues and call times by offering a call-back
  • Reduce agent attrition by providing the tools they need to achieve targets

Call Recording

GCI’s Call Recording System is a state-of-the-art voice, instant message, recording and quality management solution for Microsoft Skype for Business platforms. Tightly integrated into GCI’s unified Skype hosted solution, Call Recording offers a cost-effective and secure way to ensure your organisation can remain compliant and offer the highest standard of service to customers.

Our solution can deliver the benefits of call recording regardless of business function or size.

 

  • Always-on recording or limit recordings to specified users or departments
  • On-demand recording can be manually started and stopped, ensuring you only record what you need
  • Silent monitoring of calls directly from the web-based user interface
  • Playback recordings can be played back directly in the browser window

International Telephony

International Telephony from GCI ensures that the optimum Skype for Business user experience is delivered whilst avoiding high call charges and the need for in-country hardware deployment or local contractual relationships. The toll free capability allows the organisation to be contacted by customers, colleagues or suppliers, wherever they may be, without incurring a charge.

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