Our Full IT Support Services
GCI’s infrastructure managed service offerings provide flexibility and reliability, with a range of services from a pay-as-you-use model to a fully outsourced provision.
This enables us to deliver the best service levels using the best technology to transform your business. We hold accreditations with our major vendors – including Microsoft, VMware, Citrix and EMC – so you can feel assured that your IT infrastructure is being managed by experts.
Our 24/7 service desk operates within the ServiceNow platform, which we can extend into your own teams so there is a seamless handoff between the two, enabling fast resolution of service tickets round-the-clock.
All customers enjoy our extensive monitoring suite. Firstly, infrastructure monitoring is provided for your infrastructure assets, minimising downtime. Secondly, our security monitoring platform monitors behaviour to identify “zero day” threats and malware, giving you market-leading protection from the growing number of malware attacks. All alerts are automatically fed into our ServiceNow platform and remediated, 24/7.