Our Voice Services
We enable our customers to operate feature-rich, dynamic voice solutions that enhance the user experience for your people and customers. Our focus is on resilient solutions that can be rapidly deployed.
Our services range from the provision of voice lines and numbers, through inbound and outbound enterprise voice via GCI’s national IP network, to hosted telephony that can deliver unified communications. We can also transform the customer experience with call routing that enables the most effective customer engagement strategy. We are also able to offer SMS Gateway services to reduce your mobile bill and SMS Marketing tools to improve the effectiveness of your campaigns.
We reduce outbound voice spend for many of our customers and have simple processes that deliver ease of procurement, deployment and reporting.
Explore Our Voice Services
Voice lines and numbers
Delivering ease of procurement, deployment & reporting Source UK PSTN connectivity, geographic and…
High quality enterprise voice, flexibly delivered Deliver high quality enterprise grade inbound and…
Hosted IP Telephony
Supporting business transformation hosted in the cloud Help transform your business by delivering Enterprise…
Increasing operational efficiency & resilience Control the routing of inbound voice traffic with GCI’s…
Optimising customer contact strategies & lower costs Optimise the cost and improve the…
Read our case studies
StepChange Debt Charity
Case Study CategoryStepChange debt charity have 20 years worth of experience providing debt advice, helping people to deal with their debt problems in a number of ways including debt management plans and various insolvency options. The charity help over 1,000 people a day with their debt problems, so it came as no…StepChange debt charity have 20 years worth of experience providing debt advice, helping people to deal with their debt problems…View Case Study
Gas Safe Register
Case Study CategoryOver the long Easter weekend around 58,000 gas engineers were expected to contact the Gas Safe Register in order to renew their registration. In previous years, the Call Centres were not able to cope with the high peaks of callers or out of hour’s queries and as a result engineers…Over the long Easter weekend around 58,000 gas engineers were expected to contact the Gas Safe Register in order to…View Case Study
The Royal National Institute of the Blind
Case Study CategoryThe Royal National Institute of Blind People (RNIB) is the leading charity offering information, support and advice to almost two million people with sight loss. Offering a wide range of direct and indirect services, RNIB campaign for positive change at the heart of their corporate strategy. With a close interest…The Royal National Institute of Blind People (RNIB) is the leading charity offering information, support and advice to almost two…View Case Study
Case Study Category1calldirect are ‘Top of the League’ experts in outsourced telesales with over 400 employees and a range of clients including Scottish Power and The People’s Post Code Lottery. With their HQ based in Glasgow and a second site in Larbert, 1calldirect specialise in customer acquisition, retention and win back through…1calldirect are ‘Top of the League’ experts in outsourced telesales with over 400 employees and a range of clients including…View Case Study
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