Why GCI?
As they say, experience counts for everything; including a carefully considered customer experience. At GCI we are passionate about our service levels, taking responsibility for our customers business and ensuring things happen.
Our people have a clear sense of responsibility for their accounts, they care, are strong willed yet fun for our customers and partners to do business with.
Our focus on service means we will always reach decisions which are unique to our customer, logical, informed and meet or exceed expectations to encourage personal and enduring partnerships. Read on to find out why our experience matters.
Consultancy & Professional Services
GCI have developed an extensive portfolio of professional and consultancy services which aid our “pre-sales” offer. Customers can use our consultants to audit their existing technology or evaluate a new system.
Our portfolio includes:
- Telephony audits
- VoIP readiness audits, to evaluate if your company is ready for SIP
- Build and configuration of individual ICT infrastructure requirements
- Network design consultancy to create bespoke solutions for your business
- Architecture design to combine areas of our ‘one stop shop’ assets into one complete solution
- Compliance and regulatory guidance
- Product installation and/or upgrades
- Product training for the workforce
- Technical project management of office moves
- Expert guidance on trouble shooting and engineer ‘escalation to site’ for those times when you just need them there
Our experts are well qualified, customer focused and budget conscious. We invest in our most valuable asset, our people, which results in us attracting the cream of the industry to work with you. If you are interested in exploring how they can help you, please feel welcome to contact us.
Technical Account Management
The GCI Technical Account Management (TAM) service is designed to provide customers with a regular technical consultancy service throughout the duration of their network contract. It is designed as a forum to discuss the customer’s changing technical needs and advise where appropriate.
The GCI TAM team have a broad set of skills, are CCNA CISCO qualified and hold industry-recognised technical and service management qualifications.
Accreditations
| Microsoft | Gold Messaging |
| Gold OEM |
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| Gold Small Business |
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| Gold Communications | |
| Silver Hosting |
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| Silver Server Platform |
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| Silver Midmarket Solution Provider |
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| Cloud Accelerate |
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| Siemens | Approved Partner |
| HP | Gold HP Specialist |
| Cisco | Cisco MSCP Master MPLS VPN |
| Cisco MSCP Master Internet Connectivity | |
| Cisco Small Business Specialisation | |
| Fortinet | Certified Gold Partner |
| Polycom | Unified Communications |
Awards
- N-Able Outstanding Achievement Award 2012
- N-Able ‘Rookie of the Year’ Award 2011 (GCI Derby’s Tim Wiser)
- Winner of Excellence in Customer Service 2011 - Derbyshire & Nottinghamshire Chamber of Commerce
- Business of the Year 2010 Finalist - Derbyshire & Nottinghamshire Chamber of Commerce
- IT Support Company of the Year 2010 – MicroScope ACES
- Business of the Year 2009 Winner - Derbyshire & Nottinghamshire Chamber of Commerce
Case Studies
At GCI we’re committed to providing bespoke solutions and services which meet our customers individual needs.
Click here to visit our case studies page.
