British Cycling Case Study

Requirement: Fully-Managed Service

British Cycling enlisted leading ICT Service provider GCI to implement a reliable, proactive Fully-Managed Service to support their growing organisation, enabling their internal IT team to focus on strategic projects.

 

The Client

British Cycling is the national governing body for cycling in Great Britain. Formed in 1959 through the amalgamation of the National Cyclists Union and the British League of Racing Cyclists, it is committed to transforming Britain into a better place to ride for everybody, proudly hosting over 164,000 members across the UK ranging from 14 months to 99 years old.

Since the early 1990s, British Cycling has operated out of the HSBC UK National Cycling Centre in Manchester. The centre was expanded in 2011 with the construction of an indoor BMX track and new offices for British Cycling, thanks to an additional £24 million investment from Manchester City Council, Sport England and the European Regional Development Fund to firmly establish Manchester as the home of cycling. Backing this is a 250-strong workforce to encourage and support customers, commuters, and colleagues to ride their bikes and improve all forms of cycling in communities nationwide.

 

Business Challenge

GCI was initially approached by British Cycling in 2017 to provide fixed-price IT support and monthly reporting to work in harmony with their internal IT team’s fluctuating requirements. This included unlimited 1st and 2nd line incident support to end-users to allow the internal IT team to focus less on the ‘day-to-day’ tasks and place emphasis on strategic projects that would enhance the delivery of services to their clients. However, with the ambition to progress with a Cloud strategy in 2019 and continue its growing success as the world’s leading cycling federation, British Cycling required further IT support and looked to trusted provider GCI to extend their contract with an enhanced Managed Services offering.

 

Technical Solution

Fully-Managed IT Support
GCI provided a cost effective and fully integrated Managed IT support service, acting as an extension to British Cycling’s in-house IT team and providing additional capacity and specialist services where skills are not available in-house. This included a 24/7 incident and service request service desk entity for consistent and high-level support for the end-user, resilient server and network infrastructure monitoring to ensure maximum uptime of services, and fixed-user pricing built entirely to support their business requirements. This allowed British Cycling to add further capability to their highly skilled in-house team; leveraging the significant technical resource available within GCI to provide escalation support whenever and wherever they required it. The service was further enhanced by reporting and extensive patch and system updates to ensure British Cycling’s infrastructure is protected to the highest possible level, guaranteeing that their systems remain robust at all times.

Managed Security Service
In addition to the Fully-Managed IT support, GCI implemented a Managed Security Service to ensure British Cycling’s security posture remains insuperable at all times. Incorporating Advanced Threat Management, advisory services, and vulnerability and compliance management, the services are monitored 24/7 from GCI’s Security Operations Centre (SOC). These services are further backed by GCI’s team of dedicated Security Analysts who monitor and remediate incidents end-to-end to reduce the impact of potential security events.

 

Success and Company Benefits

British Cycling now benefit from a Managed IT Support offering with a dedicated escalation point, 24/7. In addition, the out-of-hours support and proactive monitoring provide maximum availability of all services to employees to ensure they can fulfil their ambitions.

Cazz Ward, Head of IT and Digital at British Cycling
“With determination to see our members grown as we work towards fulfilling our ambition of transforming Britain into a truly great cycling nation, we needed a partner with a resilient Managed IT service to support our operations. GCI’s Fully-Managed IT service provides us with endless benefits, providing robust end-to-end management so we can invest in strategic projects, a large team of technical experts who not only know their stuff but are friendly and helpful too - plus round-the-clock support whenever we need them. Over the next four years we need to remain true to what has become our tradition; to succeed on the world stage and to inspire people to enjoy riding their bikes, and with GCI as a technology partner we’re confident we can continue to do just that.”


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