Crescent Racing Case Study
Requirement: Infrastructure as a Service (IaaS) and Flexible Managed Support Service
Crescent Racing’s Pata Yamaha Official WorldSBK Team asked long-term technology partner GCI to supply a new virtual IT infrastructure to meet its increasingly-complex requirements.
Crescent Racing has over 65 years’ experience and knowledge in supplying the very best in motorcycles, parts, clothing, accessories and service support. Additionally, with more than 25 years’ experience of competitive motorcycle racing at the top national and global level in disciplines including the Superbike World Championship (“WorldSBK”), Crescent Racing is inarguably experts in its field. Leading Converged ICT Services Provider GCI have been both a sponsor and IT partner of Crescent Racing for a decade as the company has flourished and have supported the team in successfully delivering a variety of IT projects, most recently upgrading Crescent Racing from an on-premise infrastructure to GCI’s Private Cloud Platform.
As a business that is constantly busy and heavily dependent on its IT infrastructure, Crescent could not afford to have any server downtime; however, it required assistance in implementing and managing its systems. With its existing on-premise server approaching its natural end of life and the company’s growth meaning that its IT needs were becoming increasingly complex, it became clear that a new solution was required. Crescent Racing turned to longstanding technology partner GCI once more to provide advocacy on the best option for the business.
GCI suggested Infrastructure as a Service (IaaS) – a highly-scalable solution which removes the requirement for customers to purchase, install and integrate components themselves. The advantages of IaaS for Crescent Racing were numerous; for instance, by utilising IaaS via GCI the new Cloud infrastructure was hosted in one of Vodafone’s Tier 3, List X datacentres – one of only a handful in the UK - offering maximum levels of security, resilience and failover. Migrating to the Cloud also negated the requirement for unnecessary capital expenditure to replace aged hardware, whilst removing the on-premise server eliminated the need for further storage space and additional overheads, such as power and cooling. This not only broke the regular cycle of 3-5 year hardware refresh projects, it also eliminated the need for Crescent to recruit specialist technical staff to operate and manage their new infrastructure. With the solution being so scalable, additional capacity could be arranged on demand as Crescent Racing continued to grow.
Most importantly for a company so reliant on a dependable IT infrastructure, GCI’s Gold IaaS service provides Business Continuity and Disaster Recovery facilities to a secondary datacentre via GCI’s Virtual Machine Continuity Service (VMCS) to ensure that, in the unlikely event of a system failure, Crescent Racing would not suffer any data loss. Selecting the Gold tier of IaaS provided Crescent with a guaranteed 99.99% uptime - a factor which is critical for its business. Holding ISO9001 and ISO27001 accreditations, Crescent Racing was assured that its infrastructure was in highly-capable hands with GCI.
GCI also implemented their Flexible Managed Support Service, ensuring that Crescent Racing had access to IT support 24/7, 365 days a year but only billed for any time used; a service which was both cost-effective and highly available. By utilising this Managed Service, Crescent benefited from ad hoc access to services including GCI’s 24/7 Service Desk, VIM Monitoring and a remote Service Delivery Manager. GCI also provided a Network Managed Service and critical Enterprise Resource Planning (ERP) systems, inclusive of an on-site 24/7 Service Desk with monitoring, full-time Systems Administrators, procurement services, project services and website management.
Success and Company Benefits
Crescent Racing’s new Infrastructure as a Service solution resulted in increased confidence for the team that its infrastructure was entirely taken care of, its data secure and any downtime would be minimal, allowing Crescent Racing to concentrate on their core business goals. The team is also delighted to have a robust and secure IT solution which has the scalability to grow alongside its continuing expansion, as well as feeling assured that it has access to GCI’s entire skillset and technical experience 24/7, should it be required.
Paul Denning, Team Principal at Crescent Racing, said “GCI listen to our business needs, and every time we work with them it always feels like they are advising us, not selling to us. We can focus on the important business of racing, safe in the knowledge that our IT is being handled by experts, 24/7.”