How to drive cultural change in your organisation

Enabling people to communicate and collaborate using best-in-class technology solutions is a crucial business enabler that can result in maximum ROI, productivity and staff empowerment within the modern workplace.

10 May 2019

The digital solutions that people want, and are expected to use, must deliver seamless and native experiences. Everyone must feel comfortable that the security, resilience and agility of these solutions are built for their professional needs.

Yet we still see organisations stifled by legacy technologies and working processes that are no longer fit-for-purpose. Many underestimate the importance of the right solution and an appropriate adoption strategy to make their digital transformation a success.

To understand the impact, consider putting your team through an agile change - overnight! They would almost certainly feel uneasy, fail in several ways and want to fall back to their old methods that they know and trust. However, working in the opposite way - and including them in the decision-making process about how they will become more agile - will naturally lead them to challenge, understand identifiers for change and ease their own apprehensions.

The right kind of information as to why the change is happening, what the change will mean and how that will enable them to work in a more frictionless way creates confidence in the process. Moreover, it enables peace of mind that the right approach has been carefully considered with all relevant parties involved. This builds a successful adoption process from end-to-end, inspired by all key stakeholders and colleagues, because it is delivered with people in mind.

To put this all into context, think about the following scenarios where simple features in Microsoft’s latest communication and collaboration workspace - Microsoft Teams - can make a huge difference:

  1. Organising and assigning tasks: If a member of your team is required to assign or complete “to do” tasks and report on updates/completion, that person would benefit from using Microsoft Planner within Microsoft Teams; an effortless way to organise and assign tasks in “swim lanes”, with full visibility to all relevant colleagues, in real-time, utilising Microsoft Teams.

  2. Flexible working: A colleague who commutes an extra hour for a weekly cross-team meeting would benefit simply by joining via a Microsoft Teams online video conference. Sharing their screen and presenting information “live” to others in a meeting room, just as if they were there in person, is entirely possible in Teams. Not only would this be beneficial, but that individual would be able to work more flexibly and gain in productivity, all whilst reducing travel/environmental costs.

  3. Team collaboration: One of your field employees needs a question answered quickly from the team. Rather than having to call each team member individually - which can be time-consuming - they could log onto Teams via the mobile app or browser and drop an ‘@’ message into the Teams Channel. Everyone in that Team sees the question and can reply quickly with an answer. Any sent documents remain in the Teams Channel so others who join later also have access. This approach keeps everyone up to speed whilst drastically reducing email volume, missed information and the response time usually taken.

“By allowing employees visibility of these features, you already begin their journey of change, helping them to truly feel the technology transforming their lives. The overriding benefits are optimised productivity, which delivers greater levels of business continuity and ROI”.


If you’re making changes to the structure of your organisation, have you placed a cost, a variable or a line in your spreadsheet for how much you can afford to lose? Consider how much do you stand to gain if you’re including people and their processes in your change model?

At GCI we understand that implementing technologies such as Microsoft Teams is simply not enough to fully empower your workforce, which is no doubt made up of multiple generations and working preferences. The key to any change is adoption, which we achieve through our Change Management Consultants. Through a blend of online learning, floorwalking, demonstrations, and group training sessions, we ensure each and every employee proactively responds to change.

Regardless of where you are in your change and adoption process, our expert team can help you achieve a real return on investment. Book a free consultation by emailing enquiries@gcicom.net.

AUTHOR: Steven Godwin Product Adoption Consultant at GCI

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Microsoft Teams Product Sheet

Bringing together the people, content and message tools that your teams use every day, Teams acts as a hub for both structured and unstructured content, as well as effective communication from one platform.

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