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Thought leadership, insights and opinions from our experts

The use and impact of Social Media in the Contact Centre

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Utilising Cloud-based Contact Centre Solutions

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What to look for in a modern Contact Centre solution

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Five minutes with: GCI’s Managed Security Product Manager, Kelvin Papp

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How to engage the modern customer

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The UK Travel and Leisure industry need for Hosted Skype for Business

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Why Microsoft Teams will empower the next-generation workforce

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Reinvigorating the in-store experience with technology

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