End-to-end Internet Protocol Project Completed

 

27 January 2016

This final phase of project work for the Voice Next Generation Network, culminates in the release of the customer “Web Enabled Routing and Statistics Portal”, with an effect go live of: 0600hrs Thursday 15th January 2015.

The new “Web Enabled Routing and Statistics Portal” allows GCI voice customers (less Hosted Voice customers):

Web Enabled Routing

  • To have self-control of their telephone numbers, by permitting diverse call routes of their numbers in routing, multiple entry time of day call routing, multiple entry percentage call routing
  • Special/Bank Holiday and multiple targeted fallback call routes when ‘call busy’, ‘number unavailable’ or ‘ring tone no response’
  • This self-serviced portal offers our customer the freedom and access from any internet Web Browser to remotely log in and manage their single or portfolio of numbers at their leisure.

This self-serviced portal offers our customer the freedom and access from any internet Web Browser to remotely log in and manage their single or portfolio of numbers at their leisure.


Statistics


Equally, the Statistics element within the customer portal permits the ability to view a myriad of usable call metrics and data on all inbound calls in graphical, tabular and exportable file formats (.csv or even .jpg/.png). Such features within the Statistics package are:

  • ‘Total Calls’ made by group or individual number
  • ‘Average call duration’
  • ‘Peak call times’
  • ‘Most minutes’ by number 
  • ‘Average call durations’ 
  • Coupled with the standard call statistics a customer expects from Caller Display Records (CDRs)

For those customers who have GCI undertake their number management, GCI will continue to do so as contracted. However, any of our customer wishing to take advantage of the ability to self-manage and control their numbers in routing, coupled with the ability to view call statistics should contact us on enquiries@gcicom.net

 

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