GCI announce ISO re-certification and brand-new cybersecurity accreditations


10 December 2018

We are pleased to announce another successful round of re-certifications for a number of important ISO standards, including ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 20000 (Service Management) and ISO 14001 (Environmental Management). 

GCI have also gained a new accreditation in the Cyber Essentials certificate; a minimum requirement for RM3808, which is the new Crown Commercial Services agreement utilised by central government departments and all other UK Public Sector bodies to procure ICT services. GCI have gone one step further here and also achieved certification of the enhanced Cyber Essentials Plus, meaning that customers in both the Public and Private Sectors can be assured that GCI are operating to some of the most stringent security regulations.

Additionally, GCI have had their PCI Live Agent and IVR solutions re-accredited against the PCI DSS standard, once again as a Level 1 Service Provider.  This standard involves a set of controls designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment for cardholder data. This means that customers who use GCI services to complete transactions with their customers – such as the IT provider’s best-of-breed Cloud Contact Centre – can be sure that data is safe and secured.

Phil Smith, Chief Operating Officer at GCI, commented: “It’s important to us at GCI that we obtain these accreditations so that our customers can be reassured that we take our responsibilities as an ICT Services Provider extremely seriously. I’m also delighted that we now have obtained the Cyber Essentials Plus certification which, combined with ISO 20000 and ISO 27001, further strengthens our credibility and capability for Public Sector organisations. However, what is perhaps more important is that these are not just seen as badges within GCI; we have invested considerable energy in embedding the best practice these frameworks offer into the culture of our business so that certification and accreditation become a by-product of “doing the right thing”. Our Business Effectiveness team have done a fantastic job in ensuring that we have been certified, and that old and new accreditations alike were passed with flying colours, and that the entire organisation is invested in our journey.”


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