Housing Technology Conference 2018


2 March 2018

GCI attended the Housing Technology Conference & Executive Forum 2018 at QHotels, The Oxford Belfry.

Held on 7th and 8th March, the event attracts visitors from housing providers, local authorities, government agencies and more, and GCI are showcasing how it has deployed its best-of-breed Microsoft Skype for Business Contact Centre solution for numerous customers in the sector. With its in-depth knowledge of the industry and the challenge these organisations face, GCI will discuss with attendees how they can drive efficiencies, improve ROI and customer service simultaneously and join up their channels of communication.

Underpinned by technology from multi-award-winning Enghouse Interactive, the omni-channel solution integrates seamlessly with Skype for Business and ensures every customer receives the same level of service regardless of how they choose to make contact – whether by phone, email, chat, social media, video or text. It also allows for omni-channel queueing, call routing and self-service IVR tools, all designed to improve First Contact Resolution, reduce costs and increase productivity.

Peter Watson, Housing Sector Lead at GCI, commented: “Businesses in the Housing Sector are under constant pressure to effectively communicate with their customers, whether it’s social housing, private tenants or homeowners. We have worked with a number of high-profile customers in this sector and delivered industry-leading technology solutions to enable more efficient working and better communications. We are very much looking forward to showing the delegates at Housing Technology how GCI can assist them.”

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