Giving you complete flexibility to utilise GCI’s capabilities on your terms, our Flexible Managed Service has been carefully designed to provide what you need when you need it, giving you access to our entire skill base and only paying for the time that you use. Available in two tiers - Standard and Premium – a low-cost membership fee and pay-per-use hours offers you the opportunity to call on our expertise when it suits you. We offer a combination of Service Elements that add value to your organisation through escalation, support and monitoring that can complement or supplement your in-house IT function. Standard features include Proactive Infrastructure monitoring and round-the-clock access to our team of over 225 technical professionals and subject matter experts – all backed by strict SLAs, so you know you’re in safe hands.
Our Flexible Support Premium Service adds extra value in the form of our Advanced Security Monitoring, based on best-of-breed AlienVault software. You also have the ability to extend our ServiceNow Service Management system into your team for ticket hand-off and true collaborative working.