Business is no longer a 9-5 operation, so why would your IT be? Designed for organisations who need true 24/7 support, GCI’s Fully-Managed Services provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure, for one fixed monthly price. The service is delivered round-the-clock using a team of over 225 technical professionals, with unlimited 24/7 Incidents, Alerts and Service Requests plus a specialist 24/7 Critical Incident Management process in place to quickly resolve issues that may impact your business. Our approach to service delivery is crucial to meet the demand for flexible working and to cope with the ever-evolving challenges that accompany any IT function.
Using a proactive monitoring toolset, we incorporate the essential maintenance tasks that are often missed by in-house teams and other Service Providers, such as regular server patching, antivirus updates, and the review, verification and testing of backup jobs. This is complemented with Advanced Threat Detection in the form of industry-leading AlienVault software, all tightly integrated with our best-of-breed ServiceNow Service Management platform.