GCI Contact Centre Solutions
In today’s ever-evolving business climate, every change is the chance to be more responsive. Customers now expect a hyper-personalised experience across all channels and fast resolution times. Delivering exemplary customer service has never been more important. Having deployed thousands of Contact Centre seats, at GCI we understand that your customers expect a joined-up approach to their communications; whether they choose to contact you by phone, email, social media, web chat, instant message or a combination of these channels, customers expect a seamless experience.
GCI’s Contact Centre Solutions have been designed to deliver a next-generation, omni-channel customer experience, built on the premise that choice is paramount. Utilising market-leading technology from Contact Centre experts Enghouse Interactive, our Cloud Contact Centre solution natively integrates with Microsoft Skype for Business to offer a hosted, easy-to-use platform for your agents that will improve First Caller Resolution (FCR) and drive business efficiencies. We believe choice and flexibility are key, and consequently our solutions are scalable with resiliency and redundancy at their core, ensuring a high level of reliability and uptime. And from carefully consulting with you to ascertain your needs to managing the delivery through to completion, we offer a comprehensive, end-to-end Managed Service that is focused on providing a greater, more efficient, real-time customer experience.
GCI Contact Centre Product Sheet
GCI’s multimedia Contact Centre intelligently streamlines and centralises all contact types into a single, fully-integrated solution with a user-friendly interface.