There are several reasons that businesses might need to record their calls. Whether you need to monitor call quality for internal review or log recordings for compliance purposes, you need a reliable and secure system which can help you achieve this. Through our wealth of experience in deploying solutions across sectors such as Finance, Legal and Not-For-Profit we enable businesses to manage risk and compliance, deliver quality assurance and increase productivity.
GCI provides state-of-the-art Call Recording and Quality Management solutions, designed for Unified communications platforms such as Skype for Business and delivered in a simple, feature-rich, web-based user interface. Our solutions provide key features such as agent evaluation and scoring, playback, silent monitoring, screen capture and Enterprise-grade reporting with customisable dashboards. This enables the recording of all media in a single, unified system that’s easy to use, quick to search, and accessible anywhere, any time. And with highly-secure Single-Sign-On support - based on open industry standards including AES, HTTPS and SSL/TLS – you can be sure that your data is easy to access while remaining protected.
We offer a wide variety of flexible recording modes, including Full (Always-On/Compliance), Selective, Complete Call-on-Demand, Dial-In, Passive and RTP Forking
Enhanced security enables multi-level access control, allowing companies to define who can access and amend records with audit trail and change log history, plus supervisor and administrator permissions
Recorded data management provides a sophisticated storage policy framework that allows companies to define rules for data retention and control the recorded data lifecycle, plus seamless integration with SAN-based storage solutions
GCI Contact Centre Product Sheet
GCI’s multimedia Contact Centre intelligently streamlines and centralises all contact types into a single, fully-integrated solution with a user-friendly interface.