Call Recording

Simple, secure Call Recording and storage

 

There are several reasons that businesses might need to record their calls. Whether you need to monitor call quality for internal review or log recordings for compliance purposes, you need a reliable and secure system which can help you achieve this. Through our wealth of experience in deploying solutions across sectors such as Finance, Legal and Not-For-Profit we enable businesses to manage risk and compliance, deliver quality assurance and increase productivity.

GCI provides state-of-the-art Call Recording and Quality Management solutions, designed for Unified communications platforms such as Skype for Business and delivered in a simple, feature-rich, web-based user interface. Our solutions provide key features such as agent evaluation and scoring, playback, silent monitoring, screen capture and Enterprise-grade reporting with customisable dashboards. This enables the recording of all media in a single, unified system that’s easy to use, quick to search, and accessible anywhere, any time. And with highly-secure Single-Sign-On support - based on open industry standards including AES, HTTPS and SSL/TLS – you can be sure that your data is easy to access while remaining protected.

WHY GCI?

We offer a wide variety of flexible recording modes, including Full (Always-On/Compliance), Selective, Complete Call-on-Demand, Dial-In, Passive and RTP Forking

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Enhanced security enables multi-level access control, allowing companies to define who can access and amend records with audit trail and change log history, plus supervisor and administrator permissions

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Recorded data management provides a sophisticated storage policy framework that allows companies to define rules for data retention and control the recorded data lifecycle, plus seamless integration with SAN-based storage solutions

GCI Contact Centre Product Sheet

GCI’s multimedia Contact Centre intelligently streamlines and centralises all contact types into a single, fully-integrated solution with a user-friendly interface. 

Just some of our Contact Centre clients

Chelmsford Council
Dimensions
Hamleys
One Sure Insurance
Prospect Union
Shelter
Travel Councillors
VINCI

CASE STUDIES, BLOGS AND EVENTS 

Contact us to see what we can do for you

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