Terms & Conditions

 

Domain name registrations

When you register a .UK domain name through us, you are entering into two separate contracts. One is with Nominet UK and the other is with GCI. Together, these two contracts make up a three-way agreement. Click here for more information about Nominet and the three-way contract

Compliance with both GCI’s and Nominet’s terms and conditions is a mandatory requirement, should confirmation of compliance not be explicitly given by the registrant then it is deemed to have been given by the registrant when ordering or completing payment for a domain name which ever is earlier. Click here for Nominet’s terms and conditions.

To contact GCI to discuss any aspect of Domain Registration please email Customer Services cmc@gcicom.net

To report any abuse relating to Domain Names please contact our Domain Abuse Team domainabuse@gcicom.net

Complaints can be made by contacting our Domain Complaints Team domaincomplain@gcicom.net

We will respond to all emails within 3 working days. Should you need to escalate your complaint please follow our Complaints Process, which is documented and available here.

Renewal and expiry

All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account; it is the registrant's responsibility to make sure their contact details are up to date. GCI take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain, please make sure you contact us a minimum of 14 days before your domain expires by emailing us at cmc@gcicom.net. Alternatively you can set your domain to auto-renew, which can be managed by emailing a request to cmc@gcicom.net. All domains will be auto-renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date, it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Current renewal fees can be requested by contacting Customer Services cmc@gcicom.net. After 30 days your domain will be suspended and will go into a 60-day grace period, during which you can still renew your domain name subject to an additional redemption fee of £50 + VAT. This must be requested by email before the 80th day after your domain has expired; after 90 days your domain will be cancelled, deleted from the register and made available for resale through a third-party registrar. GCI will not guarantee the renewal of a domain name.

Contract termination and transfers out

If you no longer wish to carry on with your contract with GCI, please email cmc@gcicom.net no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, GCI will not charge you for transferring a domain(s) away to another registrar's tag. The customer acknowledges that termination of the agreement for any reason will result in GCI ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to) deletion of data - e.g. hosting account(s) - and mail boxes.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

www.gcicom.net is a site operated by GCI. The GCI Group (hereafter referred to as "GCI" or "we") is made up of the following companies:

GCI Managed Services Group Limited (Company registration number 05396496)

GCI Network Solutions Limited (Company registration number 04082862)

Blue Chip Data Systems Limited (Company registration number 02708840)

Freedom Communications (U.K.) Limited (Company registration number 02443243)

Fusion Media Networks Limited (Company registration number 05019767)

Packet Media Limited (Company registration number 04398450)

IA3 Limited (Company registration number SC370037)

Evolution Telco Limited (Company registration number 06721957)

Edge Telecommunications Ltd (Company registration number 05748740) 

Edge Telecom Ltd (Company registration number 03101247) 

IP Infrastructures Limited (Company registration number 04657026) 

Invomo Limited (Company registration number 06267056) 

Netservices UK Limited (Company registration number 07118768) 

Digital IP Limited (Company registration number 02868515)

Digital IP Holdings Limited (Company registration number SC238805)

Freedom Communications Limited (Company registration number 04366051)

Packet Media Holdings Limited (Company registration number 06467610)

Erskine Logie Cloud Limited (Company registration number SC482566)

Edge Contact Solutions Ltd (Company registration number 08963115)

Global Communication Integrators Limited (Company registration number 03963108)

Edge Technical Resources Ltd (Company registration number 05486085)

Sweet Telecom Limited (Company registration number 05400501)

Fusion Managed Services Limited (Company registration number 08245593)

 

All of the GCI companies are registered in England and Wales except Digital IP Holdings Limited, IA3 Limited and Erskine Logie Cloud Limited which are registered in Scotland. The registered office of all GCI group members is Global House, 2 Crofton Close, Lincoln LN34NT except for those before-mentioned companies registered in Scotland whose registered office address is at 3rd Floor, City View, 6, Eagle Street, Glasgow, Scotland, G4 9XA.

The VAT numbers for the trading members of the GCI Group are as follows: Edge Telecommunications Limited VAT No. 878 2262 90; Edge Telecom Limited VAT No. 631 491256; IP Infrastructures Limited VAT No. 813 9099 15; Invomo Limited VAT No. 862 4345 22; Netservices UK Limited VAT No. 988 3078 63; GCI Network Solutions Limited VAT No. 199 8724 29; Centrinet Limited VAT No. 738 1135 41; Orchid Business Computing Limited VAT No. 6901615 41; Digital IP Limited VAT No. 827 3793 95.


Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our opinion, you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our Acceptable Use Policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our site for your personal reference, and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Reliance of information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we (including all members of our Group of companies from time to time) and third parties connected to us hereby expressly exclude:

  1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, and
  2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you agree to indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their Intellectual Property Rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.


Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a Denial of Service (DoS) attack or a Distributed Denial of Service (DDoS) attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where one exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of material on our site other than that set out above, please address your request to contact@gcicom.net.


Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


Jurisdiction and Applicable Law

The Courts of England and Wales will have exclusive jurisdiction over any claim arising from - or related to - a visit to our site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


Your concerns

If you have any concerns about material which appears on our site, please email contact@gcicom.net.

 

Thank you for visiting our website.