Fieldfisher Case Study

Requirement: Networking and Microsoft Skype for Business

GCI worked with multi-site law firm Fieldfisher to help them in delivering better communication and collaboration with MPLS, LAN and VoIP, as well as a proven UC capability with Microsoft Skype for Business.

The Client

Fieldfisher is a European law firm with additional offices in China and Silicon Valley in the US, and is amongst the top-ranked legal practices that employ more than 800 people. The firm works with a range of clients in many of the world’s most dynamic sectors, including technology, media, life sciences, energy and natural sciences, financial institutions and the Public Sector. Fieldfisher strives to be efficient and effective in all aspects of its work, and considers a big part of this keeping up-to-date with the changing technology landscape to enhance business processes and the way it collaborates with clients and partners.

The ability to communicate quickly, efficiently and securely across its multi-site organisation is of paramount importance to Fieldfisher, with the need to not only connect offices in London and Manchester, but also to mainland European bases in Paris, Brussels, Hamburg, Dusseldorf and Munich. The company also operates within a highly-regulated industry and so the need to protect, retain, back up and transact data securely is vitally important. As part of its flexible approach to business, Fieldfisher had also introduced agile working initiative; however, the firm needed an effective Unified Communications solution to allow staff to work and collaborate remotely, securely and efficiently, whether they are working from home, travelling or at one of the firm’s various offices.

Technical Solution

GCI worked closely with Fieldfisher’s in-house IT team to provide MPLS, LAN and VoIP, plus a proven Unified Communications (UC) capability with Microsoft Skype for Business. A network ring links the firm’s UK and European offices, providing a secure and resilient, 24/7 monitored private network. GCI also supported Fieldfisher by providing everything from cabling, routers and switches through to Wireless Access Points. For VoIP, GCI provided SIP Trunk solutions to enable the voice integration for the Skype for Business Solution.

The introduction of this hosted Unified Communications solution replaced a legacy, on-premise Nortel PBX and was a major rollout, covering seven UK and European sites from May 2014 to November 2015. It involved enabling 800 Skype for Business seats, which was no small undertaking considering this project involves sites both in the UK and in Europe. This required an extended private network and the ability to roll out the critical Skype for Business solution across borders.

Success and Company Benefits

Fieldfisher now has a Unified Communications solution that allows for Presence, instant messaging, and voice and video conferencing. The biggest change for users was in the migration to Skype for Business, which became fully operational across Fieldfisher’s seven sites while the firm was consolidating its two London offices into a brand-new flagship HQ.

Mabel Evans, IT Director at Fieldfisher, said: “GCI was effectively an extension to our own team, consistently providing best practice advice and worrying about the detail. Collectively, we achieved everything we set out to do at this stage of our technology transformation programme. GCI was committed to the engagement which was evident in the sharing of values and culture."

“We knew that such a major deployment, particularly affecting voice and data communications, would be an emotive thing; it takes a little time for people to adjust and get on board. A lot changed over a short period of time; handsets were replaced with headsets, user interfaces changed, new features were added and working processes changed. The technology end user experience growing pains were a necessary and unavoidable part of our evolution as a business, and GCI fully supported us through this. Look at how we are collaborating now; the ease with which we can pull people into a call, the immediacy and simplicity of IM and nice touches like Federation have all helped support agility and improved productivity. Additionally, the Managed Service gives us comfort, knowing that the solution is monitored 24/7 by GCI. We look forward to working with GCI in the future.”

 

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