UK Domain Names
GCI are a registrar for Nominet UK
When you register a .UK domain name through us you are entering into two separate contracts, one is with Nominet UK and the other is with GCI.
Together these two contracts make up a three-way agreement Click here for more information about Nominet and the three-way contract
Compliance with both GCI’s and Nominet’s terms and conditions is a mandatory requirement, should confirmation of compliance not be explicitly given by the registrant then it is deemed to have been given by the registrant when ordering or completing payment for a domain name which ever is earlier.
Nominet’s terms and conditions can be found here.
To contact GCI to discuss any aspect of Domain Registration please email Customer Services: email@example.com
To report any abuse relating to Domain Names please contact our Domain Abuse Team: firstname.lastname@example.org
Complaints can be made by contacting our Domain Complaints Team: email@example.com
We will respond to all emails within 3 working days
Should you need to escalate your complaint please follow our complaints process which is documented and available here
Renewal & expiry:
All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants. responsibility to make sure their contact details are up to date. GCI take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at firstname.lastname@example.org. Alternatively you can set your domain to auto renew, this can be managed by emailing a request to email@example.com All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Current renewal fees can be seen by visiting //www.gcicom.net/domain/fees.html. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £50 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. GCI will not guarantee the renewal of a domain name.
Contract termination and transfers out:
If you no longer wish to carry on with your contract with GCI, please email firstname.lastname@example.org no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, GCI will not charge you for transferring a domain(s) away to another registrar.s tag. The customer acknowledges that, termination of the agreement for any reason will result in GCI ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.