Converged ICT Service Provider GCI has announced its attendance at the Housing Technology Conference & Executive Forum 2018 at QHotels The Oxford Belfry next week.
Held on 7th and 8th March, the event attracts visitors from housing providers, local authorities, government agencies and more, and GCI are showcasing how it has deployed its best-of-breed Microsoft Skype for Business Contact Centre solution for numerous customers in the sector. With its in-depth knowledge of the industry and the challenge these organisations face, GCI will discuss with attendees how they can drive efficiencies, improve ROI and customer service simultaneously and join up their channels of communication.
Underpinned by technology from multi-award-winning Enghouse Interactive, the omni-channel solution integrates seamlessly with Skype for Business and ensures every customer receives the same level of service regardless of how they choose to make contact – whether by phone, email, chat, social media, video or text. It also allows for omni-channel queueing, call routing and self-service IVR tools, all designed to improve First Contact Resolution, reduce costs and increase productivity.
Peter Watson, Housing Sector Lead at GCI, commented: “Businesses in the Housing Sector are under constant pressure to effectively communicate with their customers, whether it’s social housing, private tenants or homeowners. We have worked with a number of high-profile customers in this sector and delivered industry-leading technology solutions to enable more efficient working and better communications. We are very much looking forward to showing the delegates at Housing Technology how GCI can assist them.”
Join GCI at Housing Technology Conference & Executive Forum 2018 on 7th and 8th March at QHotels’ The Oxford Belfry. Buy your tickets here
Press enquiries to:
Linda Lowe, GCI
Tel: 0845 034 7222, email: firstname.lastname@example.org
GCI is one of the UK’s leading Converged ICT Service Providers, with offices across the country from Poole on the South Coast to Glasgow. It is one of the UK’s fastest-growing MSPs and provides a suite of managed services designed around five capability pillars: Cloud, Unified Communications, Security & Compliance, Network & Infrastructure, and Full IT Support.
GCI’s services and solutions are all about influencing positive business outcomes. They are designed to address customer challenges and support organisations on their journey through digital transformation to digital business. GCI provides a consultative service backed by more than 300 technical staff from its 500-strong workforce. Alongside its contemporary five-pillar portfolio, GCI also aspires to be synonymous with best-in-class Skype for Business Solutions, Contact Centre Solutions and GDPR Compliance Solutions.
GCI is ISO 9001, 14001, 20000 and 27001 certified, and has multiple Silver, Gold and Platinum certifications including 10 Gold awards for Microsoft alone. It is one of a handful of MSPs to manage its own Level-1 certified PCI DSS platform and is on 9 of 11 Public Sector Frameworks (RM1045).