How Prospect Union have revolutionized their Customer Experience

Case Study

Paul Xuereb outlines how Skype for Business allowed Prospect Union to move to a single platform for all their users, including those that are office-based and remote. This video also highlights how the advanced collaboration features of Skype allow distributed teams to work more efficiently, as well as provide quicker, more tailored answers and a more personal service.

Prospect Union also discuss how the Enghouse Interactive solution integrates seamlessly with Skype for Business and offers a virtual contact centre “out of the box”.